Fusion Store
What is payment processing fee?
At Fusion, we believe it is of utmost importance to provide our customers with a safe and secure environment to transact. Throughout the years, we had invested substantially in the continuous upgrade, enhancement and improvement of the online system and security features. We also cooperate with well-known online and local payment systems (such as Stripe, Airwallex, Paymentwall, etc.) to jointly build and optimize the platform's payment experience.
Therefore, users need to pay the corresponding payment processing fee(You may find it displayed as Service Charge on your order details page) to our payment partners on the checkout page to fund the maintenance, development, and management of the payment system. The payment processing fee is based on your order amount and is charged by the payment partner. The specific rate can be viewed when selecting the corresponding payment method on the checkout page. The fee for order which has been successfully verified is non-refundable.
Trading Safety Guidelines
1. DO NOT RETURN the Gold under any circumstances and regardless of the reasons given, even if it’s the same character that just traded with you. Only scammers will ask for the Gold back, and you are solely liable and responsible for your own action if you return the Gold.
2. ONLY purchase a product listing in which its description matches the item/service you want to receive. Do not purchase any other product listing as a form of payment or as an exchange for other goods. (Example, if you want to buy a WOW account, and the seller asks you to place an order for Path Of Exile item’s listing, then this is most likely a scam. Report this to us immediately and we will ban the scammer).
3. Do not disclose any information (eg. your Fusion account login details) to the sellers which may jeopardize the safety of your account.
4. Transaction made outside Fusion is not protected under Fusionprotection. Do not take the risk.
All communication and correspondence between the seller and the buyer must be done through the Fusion Chat Application. Refrain from chatting in-game or Seller's personal chat accout (Such as whatsapp, facebook messenger and skype etc.).
Seller is not allowed to provide offsite trade or personal offers in any way(Read more in Seller rules). Any sellers found doing so will have their Fusion account permanently banned.
Private contact will equal to Offsite Trading, all the chat record out of Fusion will not be accepted as evidence for any of the dispute or claim.
5. No other transactions will be conducted in-game. Trading is strictly for the delivery of your order only.
6. We do not perform any advertising in-game through sending whispers to players or via any of the chat channels.
7. Sellers will always act like a normal player and will not attempt to solicit sales from your character by directing you to another website.
8. If any of the sellers were to conduct themselves in an inappropriate manner please take a screenshot or proof and e-mail it to [email protected] along with your order number and a summary of the complaint.
9. If you are buying a game account, we recommend you to purchase only accounts that come with recovery access so you may gain full and complete ownership of the account. Be careful with the product description and if you find the account is suspected of hacking, please report it to Fusion support.
How do I manage my profile?
To ensure a safe and seamless shopping experience on Fusion Store, please complete your profile and contact details.
Follow the steps below to set up or update your information:
1. Access your profile settings:
Click your nickname in the top navigation bar, or select Settings › Account Settings in the left-hand menu to view and edit your Fusion profile.
2. Complete your personal details
On the Account Settings page, you can upload or change your avatar, and update your email address, phone number, and billing address.
3. Link additional accounts
Fusionstore currently supports linking Google, Facebook, and Steam accounts. It can help you increase your credibility and facilitate communication with other users and the Fusion support team.
After making changes, click Save to ensure your information is updated and applied to future transactions.
Keeping your details accurate and up-to-date helps you complete payments, deliveries, and after-sales communications quickly. We recommend reviewing your profile regularly.
OTHER WAYS TO HELP
Order Delivery Proof Requirements
To ensure the transparency and integrity of the transaction process, sellers are required to provide relevant delivery proofs based on the following requirements to verify that the sold products and services match the description, title, and specifications, and that the ownership of the delivered product is clear and accurate.
Please note that this guide outlines the basic delivery proof requirements, and additional proof may be required depending on the specific characteristics of the product.
Below are the proof requirements for different product types:
Account Products Delivery Proof
- Login or Usage Process Recording: SSellers must provide a complete screen recording video showing the entire account login process without any edits, cuts, or compositing, ensuring that the login and delivery process flows continuously in one unbroken video.
The video should include the following sections:
A. Display of the login screen, ensuring the provided account matches the one described in the listing.
B. Entering the game or software interface to confirm that the account’s content matches the listed details (e.g., in-game currency, level, equipment, subscription validity, social media account followers, likes, and views).
C. The recording must be complete and clear, with no obscured or cut content.
- Screenshots and Detailed Information: In addition to the recording, the seller should also attach clear screenshots or other images that verify the product’s authenticity. For example, character data, item information, etc.
For transactions involving account ownership transfer, the evidence provided should demonstrate that the account ownership has been fully transferred to the buyer. The seller can provide a comparison of account information, ensuring that the email address, phone number, or other verifiable non-personal information associated with the account has been changed to match the buyer’s requirements.
Recharge/Top-Up Delivery Proof:
- Recharge Process Screenshot/Recording: Provide screenshots of the in-game recharge record or a process recording that shows the character name, recharge amount, and recharge time. The recording must include the full display of the recharge interface to ensure the process is valid.
- Recharge Confirmation Information: Provide a confirmation screenshot or email showing that the recharge was successful and the amount has been credited.
- In-Game Recharge Balance Screenshot: Provide screenshots of the account balance before and after recharge, or screenshots of in-game notifications confirming the recharge success.
For recharge products with specific requirements, the seller must also provide proof of the recharge channel, showing how the recharge was conducted.
Gift Card Delivery Proof
- Physical Gift Card Code Screenshot/Recording: Provide a clear screenshot or photo of the gift card number or activation code, ensuring its information is correct.
- Activation Process Recording: If the gift card needs to be activated online by the seller, provide a complete recording of the activation process, showing the results after the activation code is entered. Ensure that the gift card has been correctly redeemed to the buyer's account.
For certain products with special requirements, sellers may need to provide proof of purchase, showing how and where the gift card was obtained.
Evidence Storage and Confidentiality
All submitted proofs will be stored in a secure environment on the platform. The platform will follow Privacy Policy to ensure that all information is handled properly after the transaction is completed, ensuring the privacy and security of both buyers and sellers.
Evidence Review and Order Disputes
In the event of after-sales dispute or financial institution complaint, the service team will recheck the seller’s delivery proofs. If the evidence is insufficient or does not meet the requirements, the service team will ask the seller to provide new proof and may explain the situation to the buyer.
